This is the procedure which we will follow in dealing with a complaint.

1. Andrew Hyman has been appointed within Vibe Quantity Surveyors LLP to deal with complaints and you can contact him at:Andrew Hyman
   Vibe Quantity Surveyors LLP
   Unit 4
   4 Wellesley Terrace
   London N1 7NAEmail: andrew.hyman@vibeqs.com
   Tel: 07958 514660

2. If your complaint is initially made verbally, you will be asked to send a written summary of your complaint, this can be via email, to ensure that the complaint is recorded.

3. Once we have received your written summary of the complaint, we will contact you in writing within 7 days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.

5. Within 28 days of receipt of your written summary, the person with your complaint will write to you to inform you of the outcome of our investigation into your complaint and to let you know what actions have been or will be taken. There may be occasions when we are unable to complete our investigation within the stated period and it may be necessary to extend the time required. If this is the case we will inform you and outline our expected time frame.
6. If you are not satisfied with our handling of your complaint we will attempt to resolve this promptly through discussion and negotiation. If we cannot find a solution we agree to enter into mediation with you. Our preferred meditation service is the RICS Dispute Resolution Service.